News
The latest from Purple about Microsoft Teams telephony, contact center and cloud communication.
- Go-live is not success: the adoption gap in contact center projects
Most organizations treat contact center go-live as the finish line. It isn't. This article explains the adoption gap, what it costs, and why it was almost always avoidable. - Microsoft Teams contact center architecture: choosing the right path for your organization
A practical guide to designing a contact center on Microsoft Teams. Walks through PSTN connectivity (Direct Routing vs Operator Connect), the three Microsoft-defined integration models (Connect, Extend, Unify), and how Purple helps organizations of different sizes and complexity profiles find the right fit. - Five signs you have outgrown the Teams Queues app
The Queues app is more capable than most teams give it credit for. But once your job is answering calls, not just having phones, the seams start showing. Five honest signs, and what to do if two or more apply. - Outbound calling in Microsoft Teams: what works, what doesn\u2019t, what you need
Teams is a phone, not an outbound tool. For most teams doing follow-ups, returns, or service callbacks, the gap isn\u2019t a dialer, it\u2019s context. The honest breakdown of what Teams handles, where it stops, and what you actually need on top. - Call queue reporting beyond 45 days: how to choose the right option
The Teams Queues app retains call data for 45 days. For anything longer, monthly trends, quarterly reviews, SLA evidence, you need different tooling. Four honest levels and how to pick between them without buying something you don\u2019t need. - What's new in Teams calling: the spring 2026 update
Microsoft has been busy with Teams Phone these past months. Copilot joined the call, the Queues app grew up, and Interpreter started earning its keep. Here is what matters for the people who actually run it. - A New Reporting Engine for Purple+: What We Are Building
We are rebuilding the Purple+ reporting experience from the ground up. A native reporting engine inside the desktop app, designed for supervisors who need answers fast. Here is what is coming. - Purple Achieves ISO/IEC 27001:2022 Certification
Purple has earned ISO/IEC 27001:2022 certification, confirming that information security is embedded in every layer of the organization. - Purple+ Scheduler: Automate Your Contact Center, Around the Clock
Contact centers run on schedules. Opening hours change, agents rotate, after-hours routing switches on and off. Most teams still do this manually. Purple+ Scheduler puts it all on autopilot. - Purple Renews Calling for Microsoft Teams Specialization
Purple has renewed its Calling for Microsoft Teams specialization, a distinction held by only a small number of Microsoft partners in the Netherlands. - Purple+ and Azure Communication Services: A New Foundation for Contact Centers
Purple+ is built entirely on Azure Communication Services, eliminating the technical debt that burdens traditional contact center platforms. - Microsoft Teams Calling: Personal Settings Guide (Part 2)
Part 2 of the Teams calling series covers personal settings including simultaneous ring, call overflow, and voicemail configuration. - Microsoft Teams Calling: Understanding the Basics (Part 1)
Part 1 of the Teams calling series explains the fundamentals of Teams telephony, default settings, and a 7-point configuration checklist. - Top 3 Complaints from Contact Center Managers (and How to Solve Them)
Contact center managers consistently report three core problems: impatient customers, outdated systems, and staff training pressure. Here is how Purple+ addresses each one.