Your contact center. Built into Microsoft Teams.
Turn Microsoft Teams into a full contact center. Wallboards, AI transcription, and the deep reporting Call Queue is missing — pay-per-use, so you only pay for what you use.
Microsoft Solutions Partner • ISO 27001:2022 • 90+ countries • Dutch support
- Scattered channels: Your agents juggle multiple tools with no unified view of customer interactions.
- Blind routing: Calls land on the wrong agent, customers repeat themselves, and first-call resolution suffers.
- No real-time visibility: Supervisors cannot see what is happening right now. Reports arrive too late to act on.
- Intelligent routing: Skill-based routing, IVR menus, presence-aware distribution, and overflow rules. Calls reach the right agent, every time.
- Real-time dashboards: Wallboards showing queue depth, wait times, SLA performance, and agent status. Monitor everything live.
- AI transcription & summaries: Live speech-to-text during calls with automatic AI-generated summaries. Review, search, and coach from transcripts.
Frequently asked questions
What is a Microsoft Teams contact center?
A Microsoft Teams contact center routes customer calls through Teams infrastructure, giving agents a unified workspace. Purple+ is built natively on Azure Communication Services, the same Microsoft calling stack that powers Teams itself. Teams handles millions of calls and interactions every day, and Purple+ inherits that proven reliability and track record from day one.
How is Purple+ different from traditional contact centers?
Purple+ is built on Azure, not bolted onto Teams. It uses pay-per-use pricing instead of per-seat licenses, deploys in one day, and offers AI transcription as an add-on. Your data stays in your own Azure tenant.
What channels does Purple+ support?
Purple+ delivers enterprise voice as its core channel, built natively on Azure Communication Services. The platform is designed to expand into chat, email, and SMS as these channels mature on the Azure stack.