Microsoft Teams Calling: Personal Settings Guide (Part 2)
Part 2 of the Teams calling series covers personal settings including simultaneous ring, call overflow, and voicemail configuration.
About This Guide
This is the second article in our Microsoft Teams calling series by Klaas-Hendrik Romkes, Technical Consultant at Purple. In the first part, we covered the basics of Teams calling and default settings. This guide focuses on personal call settings that individual users and IT administrators can configure to optimize their calling experience.
Simultaneous Ring: Never Miss a Call
Simultaneous ring allows incoming calls to ring on multiple devices or numbers at the same time. This is especially useful for users who switch between their desk, mobile phone, and Teams app throughout the day. You can configure simultaneous ring to include external phone numbers, ensuring important calls are answered regardless of which device is nearby.
- Ring Teams app and mobile phone at the same time
- Include external numbers for on-the-go availability
- Set a delay before the secondary device starts ringing
Call Overflow Settings
Call overflow determines what happens when a call is not answered within a set time. Proper overflow configuration ensures that callers are never left waiting indefinitely. You can route unanswered calls to a colleague, a call queue, or voicemail based on your team's workflow.
- Forward to a specific colleague after a timeout
- Route to a call queue for team-based handling
- Send directly to voicemail with a custom greeting
- Set different rules for internal and external calls
Voicemail Configuration
Teams voicemail is more than a simple answering machine. It supports transcription, custom greetings, and flexible routing rules. Proper voicemail configuration improves caller experience and ensures messages reach the right person.
- Record custom greetings for business hours and out-of-office periods
- Enable voicemail transcription for quick message scanning
- Set voicemail to activate after a specific number of rings
- Configure out-of-office greetings that activate automatically
Best Practices for Personal Call Settings
The most effective approach is to configure settings that match your daily work pattern. If you frequently move between locations, enable simultaneous ring. If you work in a team that shares call responsibility, configure overflow to route calls to the team queue. Always ensure voicemail greetings are professional and up to date.
Need Help Configuring Your Environment?
Purple helps organizations configure Teams calling at scale, including personal settings, call policies, and user training. Our adoption team ensures that every user understands how to use their calling features effectively, not just that the technology works.