Why ISO 27001 Matters for Cloud Communication Organizations that move telephony and contact center operations to the cloud need confidence that their provider treats security as a core discipline. ISO/IEC 27001:2022 is the internationally recognized standard for information security management systems (ISMS). Achieving this certification means Purple meets rigorous requirements for protecting data confidentiality, integrity, and availability. Information Security as a License to Operate For Purple, information security is not a checkbox exercise. It is a license to operate. Every employee, every process, and every system is part of the security framework. The ISMS is actively used in daily operations, not just maintained for audit purposes. This approach ensures that security decisions are made consistently across the organization. What the Certification Covers Risk assessment and treatment processes for all business operations Access control and identity management across cloud infrastructure Incident response procedures with defined escalation paths Supplier and third-party security requirements Continuous monitoring and improvement cycles Continuous Improvement, Not a One-Time Audit ISO 27001:2022 requires organizations to demonstrate continuous improvement. Purple conducts regular internal audits, management reviews, and risk assessments to ensure the ISMS evolves with emerging threats and changing business needs. The certification is maintained through annual surveillance audits by an accredited external body. Leadership Perspective "Information security is a license to operate. This certification confirms what we practice every day: security is embedded in how we work, not bolted on as an afterthought." Robert Jeninga, COO "Our ISMS is a living system. It guides decisions, shapes processes, and gives our customers the assurance that their data is protected by design." Mark Jonkman, Security Officer What This Means for Purple Customers Customers working with Purple can rely on a provider that has been independently verified to meet international security standards. Whether you use Purple for managed Teams telephony, Purple+ contact center, or global services, the same security framework applies. Your data is protected by the same standards that govern critical enterprise infrastructure worldwide.