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Contact Center

A strong customer experience and providing the best service. Customer contact is about high-quality contact moments through multiple channels. Take advantage of CRM integration, gain insight from in-depth reports or add web chat for even more flexibility. A cloud customer contact center can be of great value to your organization and your customers. At Purple, we offer solutions for SMEs with Microsoft Teams, or more advanced solutions with Anywhere365®.

Microsoft Teams contact center

A godsend for SMEs! That is a common reaction when our customers switch to Microsoft Teams as the new contact center platform. Microsoft Teams call queues & auto-attendant has all the basic functionalities you need to make customer contact a smooth experience for both parties.

Anywhere365® omnichannel contact center

Need an advanced contact center for customer dialogues? Then Anywhere365® is a suitable choice. By using multiple communication channels, such as telephone, text messaging, web chat, social media (e.g. WhatsApp and Twitter), e-mail and bots, you can maximize the response to your customers' needs. Anywhere365® works in combination with Microsoft Teams. The customer is immediately recognized and helped through every channel, which increases your customer satisfaction. 

Get to know more about our partnership with Anywhere365®

 

 

Why Purple?

Managed Services:
Purple delivers telephony services in +60 countries. Together with cloud telephony via Microsoft Teams and customer contact center via Anywhere365, we can deliver, implement and manage a complete package.

From concept to service:
Purple truly invests in long-term partnerships and supports clients from concept to strategy and from implementation to service. Our support continues when the project is finished: we keep assisting with developments and opportunities.

The people side of change:
Purple understands the importance of thorough user adoption and change management. Our approach is targeted, effective and proven. The value of this all is only redeemed when the solution provided is actually used.

Success through expertise:
With over 35 years of experience, our specialists offer a proven track record with Gold partnerships, broad market knowledge and (inter)national Enterprise and SME clients. We know what is going on, what drives the customer and what its challenges are. 

Innovation and new technology at your fingertips:
Thanks to its strategic partnerships with Microsoft and Anywhere365, Purple has access to the very latest solutions and services. We participate in early adopter programs and look for innovative applications.

Cloud telephony via Microsoft Teams in over 60 countries

Anywhere365®: the omnichannel client contact center

From strategy and implementation to adoption and support