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  • Purple+ | Customer Engagement Platform

Purple+ | Customer Engagement Platform

Reinventing Customer Contact

Purple+ is the world’s first customer interaction platform built entirely on Microsoft Azure Communication Services. It uses the same architecture as Microsoft Teams, providing a modern solution that scales with your organization while delivering top performance, reliability, scalability and lower operational costs.

It’s all about your customer

Purple+ is designed for organizations that take customer contact seriously. Whether it’s voice, chat, email or all at once, Purple+ brings every channel together in one powerful platform. It works for fast-growing companies and large enterprises alike.

At Purple+, the focus is on the customer, not the tech. The platform makes interactions more personal, faster and smarter, with full control and visibility for both agents and managers.

Reliable, secure and built for performance

Purple+ combines enterprise-grade functionality with an intuitive interface. Built on Microsoft Azure, it delivers proven uptime, full compliance and the scalability to handle peak moments without a hitch. For customer contact that simply works.

Deliver exceptional customer experiences with Purple+ and discover the power of a stable, reliable, and scalable contact center solution. Built entirely on the robust Microsoft Calling platform and integrated with Microsoft Teams.

View all features   Book a demo

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Why Purple+ Works for Your Organization

Intuitive User Experience

Easy to use, with straightforward self-management features that give users more independence.

Control and Insight

Stay in control with real-time visibility through dashboards, reports and wallboards.

Lower Costs

A scalable pay-as-you-go model that adapts to your needs. You stay in control and never overpay.

Every Interaction Matters

From a simple question to a complex case, every customer interaction is a chance to make an impact. Purple+ equips your team with smart technology for fast, personal and reliable customer contact.

Whether it's by phone, chat, email or SMS, the platform supports every touchpoint. Smart routing ensures customers always reach the right person. AI provides real-time insights, transcriptions, context and suggestions, while your organization stays in control with dashboards, reports and live wallboards.

Purple+ adapts to your processes, systems and customer needs. So you’re not just delivering service — you're delivering an experience.

What Purple+ brings to the table:

  • One platform for all channels, with smart routing and seamless integration

  • The power of AI, transcription and compliant recording to support your agents

  • Dashboards and reports to drive decisions based on data, trends and performance

More Than a Contact Center

Purple+ is a completely new kind of customer interaction platform, designed for organizations that want more than just answering and transferring calls. It brings together all modern communication channels with smart technology and built-in scalability, without the limitations of traditional systems.

Built on Microsoft Azure Communication Services, the same proven architecture behind Microsoft Teams, Purple+ delivers unmatched reliability, performance and instant scalability, regardless of your size or location.

It also uses the Microsoft Unify Model, enabling a consistent, integrated experience. Everything works together in a single interface. No switching between modules, no technical complexity. The technology is proven, secure and future-ready, whether you have 50 or 5,000 employees, local or global.

Purple+ gives you a solid foundation for customer contact. Easily expand your service with AI, integrate seamlessly with your CRM or ITSM, and adapt the platform to your needs without complex implementations or system risk. More functionality, less friction. Purple+ grows with you, without technical barriers or surprises.

Built for performance:

  • Built on the Microsoft Teams Architecture
  • All customer interactions in one single interface
  • Instantly scalable and ready for AI and other powerful features

Optimize Productivity

Reduce Cost

Work Smarter

It All About Your Customer

Optimize Productivity

Experience major benefits and boost productivity with automatic call routing. Unlock the power of conversational AI with features like call recording, real-time transcription and smart summaries. Seamlessly connect your business processes within Purple+ through intuitive service integration that actually works.

Take advantage of true omnichannel communication, where every channel comes together in one place and can be managed with ease. Purple+ gives your organization everything it needs to optimize customer interactions and deliver exceptional results.

Reduce Cost

Reduce Cost

Many traditional contact center solutions run on outdated technology, often relying on expensive on-premise infrastructure and rigid licensing per user, call, queue or feature.

Purple+ does it differently. It is built on modern cloud technology, with no complex installations and no fixed license bundles. You only pay for what you actually use. That means lower costs, more control and the flexibility to scale when you need it.

Work Smarter

Work Smarter

With smart AI and advanced features, you gain control over the quality, efficiency and impact of your customer experience, without adding pressure to your team.

Transcription and AI-generated summaries provide instant insights, faster handling and less admin. Customer data from your CRM, ITSM or other systems is available in real time within the Purple+ client. This gives every conversation the right context and enables service that truly makes a difference.

 

It All About Your Customer

It All About Your Customer

Purple+ was built on a different philosophy: everything starts with your customer. We believe technology should never be the goal itself, but a tool to enable great customer interaction. A customer-first mindset is essential if you truly want to stand out.

That’s why we created Purple+ with one clear purpose: to make excellent customer service simple and accessible for every organization.

By combining customer interactions with the most powerful modern technology, we help you deliver smooth, personal and distinctive experiences. Putting the customer back at the heart of your work.

Why Organizations Choose Purple+

Purple+ is the world’s first contact center platform built entirely on Azure Communication Services and directly based on the Microsoft Teams architecture.

This means seamless integration with the Microsoft ecosystem. The result is less maintenance, faster innovation and a solution that keeps growing with your organization.

Thanks to this foundation, Purple+ offers unmatched reliability, performance and scalability, along with an intuitive user experience for your team. Everything comes together in one powerful platform that is easy to use, simple to manage and ready to deliver immediate value in every customer interaction. It improves the experience for your customers, increases employee satisfaction and helps you reduce costs at the same time.

Want to see it in action? Get in touch or book a personal demo. We’ll answer all your questions and show you what Purple+ can do for your organization.

Want to learn more about Purple+?
Feel free to reach out using the form below.

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Why choose Purple+?

Purple+ is the first customer interaction platform fully developed in Microsoft Azure and built on the Microsoft Teams stack. It offers an unmatched user experience and high reliability. Purple+ includes innovative features for service integration, omnichannel support, conversational AI, and more.

Fast implementation: within one day

Microsoft Teams integration: One App, One Screen

Flexible, Scalable, and Affordable

Enhance your customer interactions across all channels

Reliable, stable and secure

No overpaying: flexible Pay-Per-Use Model

Omnichannel: combine all channels in one client

Use AI to work smarter and boost productivity