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Contact Center solutions: increase customer experience

A cloud customer contact center can offer a lot of value to your organization and your customers. We offer solutions with Microsoft Teams and Anywhere365®. The benefits: 

High-quality contact moments through many channels

More insight with the help of in-depth reports

Optimizing the customer experience through options like call queues and auto-attendant

Usage of tools, such as web chats, provide increased flexibility

Increase in customer satisfaction

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Microsoft Teams contact center

A godsend for SMEs! That is a common reaction when our customers switch to Microsoft Teams as the new contact center platform. Microsoft Teams call queues & auto-attendant has all the basic functionalities you need to make customer contact a smooth experience for both parties.

Anywhere365® omnichannel contact center

Need an advanced contact center for customer dialogues? Then Anywhere365® is a suitable choice. By using multiple communication channels, such as telephone, text messaging, web chat, social media (e.g. WhatsApp and Twitter), e-mail and bots, you can maximize the response to your customers' needs. Anywhere365® works in combination with Microsoft Teams. The customer is immediately recognized and helped through every channel, which increases your customer satisfaction. 

More on our partnership with Anywhere365®

 

 

Why Purple?

Do you want to work wherever you are, communicate efficiently and have flexible ways to collaborate with customers and colleagues? The world of Purple is at your feet. Purple revolves around modern communication and collaboration. We stand for genuine partnerships, understanding of organizational challenges and having a deep understanding of technology, service management and adoption.
Our goal is simple: support our customers in the ever-changing world of cloud telephony, digital & unified communications. Empower people to connect!

  • Cloud telephony via Microsoft Teams in over 60 countries

    Anywhere365®: the omnichannel client contact center

    From strategy and implementation to adoption and support