Managing numerous communication channels
Currently, Univé uses an on-premises Skype for Business solution for telephony, with additionally the on-premises Anywhere365 environment. In the future situation, Univé wants to use a managed SBC solution, integrated with Microsoft Teams Direct Routing and the Anywhere365 Dialogue Cloud, all fully managed and including 24x7 support. This is where Purple came into the picture!
The main benefit of the solution we will build is that it is incredibly flexible to use and provides an improved user interface and customer experience. We also offer a reliable Dedicated SBC that includes 24/7 support. Our professional services bring the necessary experience and skills to fully handle the transition. Even after the transition, we stay connected to provide support. With over 35 years of experience in the world of telephony, as a Microsoft Solutions Partner for Modern Work (specialization Calling for Microsoft Teams) and Anywhere365® Partner of Excellence, we have what it takes to successfully deploy this solution!
Harold Speeks (CEO) about the collaboration with Univé:
"Purple is proud to deliver and manage Univé’s communication platform in the upcoming years. I am particularly looking forward to the innovation we will be introducing at Univé, for example for using multiple channels and new functionalities within the communication platform. This enables us to take the interaction from Univé with their clients to an even higher level.”
Strategy and plan of approach
To guarantee control, structure, and predictability in the execution of the project, Purple prefers to work in four phases; this will also be the case in the collaboration with Univé. We start with the Discovery phase, in which we determine the technical and change readiness of the organization. This allows us to determine the route from the current state to the future state. In the Strategy phase, we start with defining the strategy, both in terms of technical- and user adoption aspects. In the Activation phase, we start with the transition, after which we hand over the telephony environment and contact centers to Univé in the Service phase. After delivery, Purple continues to provide support in order to optimize and guarantee ongoing customer value. We are very excited about this collaboration, and we’re looking forward to a successful project!
What can Purple do for your organization?
Are you also looking for a partner to organize the migration of your telephony environment and contact centers? Let's Go Purple! Purple is an experienced partner with the expertise and knowledge to successfully migrate your current telephony environment. From Enterprise to small business: we Empower People to Connect!